When purchasing multiple items in a single transaction, a discount may apply to the shipping fees. The item with the highest shipping fee will be the primary shipping fee, and the lower "additional item" shipping fees will be added for each of the other items. When the total shipping fees reach an adequate level, your shipment may be automatically upgraded to Priority Mail flat-rate parcel (if appropriate for your order's weight/size/address) to decrease your shipping fees. In that case, we'll adjust the shipping fees to deduct or return (as applicable) any excess fees to you, less insurance and any incurred shipping-related costs.

Was there a mistake? If we shipped the wrong item, or if it was not as described, please contact us immediately so we can make things right. If we agree to replace the item to correct our error, we'll ask you to return the item received in error (must be carefully packed as originally delivered, undamaged and within a timely manner), and we'll cover or prepay the shipping fee for you. Once the original item is received back, the replacement will be sent,and the shipping fees for the replacement will be on us! (In some cases we may offer to let you keep the original item.)

We want you to be happy with your purchase! So we provide accurate photos and descriptions. If we should make a mistake, contact us before returning an item. If we made an error, we'll have you return the item and cover return shipping. Then we'll discuss a replacement (see FAQ on Replacements) vs. a refund. Returns must be postmarked within 14 days of receipt. Items must be safely packed as originally delivered for safe return, undamaged, complete and in their unused condition. Any replacement/refund will be made once we've received the original item back safely. Please add delivery confirmation (+ insurance if value's over $20) to the return, to cover problems during shipping.

If your package is returned to us by the Post Office as undeliverable, you'll be contacted immediately. In most cases, the amount paid for the merchandise will be refunded directly to the buyer's PayPal account, WITHOUT any associated fees paid for shipping.

Many gemstones, while natural, may have industry-accepted treatments for enhancement or protection. Some help protect delicate stones from elements. Others may improve color and sparkle. Delicate gemstones and beads should be handled with care. Avoid "sonic" jewelry cleaners and strong chemicals. They can damage delicate stones, remove manufacturer treatments/coatings (mystic coatings, stabilizers, some dyes), or cause color change in some minerals. They can damage softer organic beads (pearls, turquoise, coral, etc.). Metal elements should be stored in an air-tight container (plastic zip bag), to decrease tarnishing or discoloration over time. Gently wipe clean with a soft cotton cloth.

To protect you and us, insurance is added to all purchases totaling $20 USD and over. When your purchases are insured, damage to or loss of any items during shipping is the responsibility of the delivery service, and you'll be able to file a claim directly with the insurer for reimbursement. If you would like to add insurance to any purchase totaling under $20 USD, please add a note to your order, and we will add the fee to your order. Once shipped, THERE IS NO RECOURSE FOR UNINSURED PACKAGES, if there is loss or damage caused by the postal service.

Currently, orders are accepted from and shipped to addresses within the USA. However, exceptions can be made on a case by case basis. IF YOU LIVE OUTSIDE THE USA, please contact us prior to placing an order. Only those international ETSY members with a sufficient member or seller history will be considered. USPS International First Class will generally be used for most international shipments. Larger combined orders may be shipped via USPS Priority Mail Flat Rate International parcel, if possible, to reduce shipping costs for heaver items. Insurance will be required when available. Buyers are responsible for taxes, import fees, duties, etc. required by customs. Items lost or damaged during international shipment are beyond my control.

I hope you find something you like! Are you are looking for a different quantity? Please contact us and we'll help if we can. Do you require a larger quantity? If we have enough inventory to fill your order, we'd be happy to create a custom order for you. Looking for a smaller quantity? Depending upon the item, we'll consider offering a lesser quantity and create a custom order for you. We want your business, so we'll gladly do what we can to help you out! Prices and fees may be revised based upon the desired adjustment. If the request involves breaking down a larger quantity, a repackaging fee may be added. You will be provided with any price adjustments up front so you can make an informed decision.

Let me know if you need help finding something. I have a large inventory of items that will take a while to list; so I may have what you are seeking! If I don't have it or I cannot get it for you, I'd be happy to see if one of my colleagues can help. Give me an opportunity to help; I'm always happy to help in fulfilling that special request!